Shipping & Returns

Shipping:

🚚 Shipping Updates

Free shipping worldwide over $99

International Shipping Policy

We aim to check and pack the orders within 3-5 business days. We will email you if the item is out of stock.
All international orders will usually arrive within 7-21 business days of shipment.

Customs, Duties and Taxes

We will try to avoid customs duties that you need to pay, but if customs and import duties, fees and taxes are incurred they are borne by the customer. Customs authorities require us to indicate the value of your order directly on the package.
Customs officers have the right to release or refuse to release your parcel, and in rare cases they may also delay delivery. International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee, which will be deducted from the refund amount.
**Please note that during the COVID-19 pandemic, shipping may take longer than usual
* For more help, pls contact us via service@mudroads.com

Return value:

  • 14-day returns

    If you are not entirely satisfied with your purchased items, you can exchange or return them for a full refund within 14 days. (from the date you received the package)

  • Submit a return request

    To submit a return request, email our customer service at service@mudroads.com. After receiving our confirmation, we will send the information necessary to ship the package back to us. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.

  • Process your refunds

    When your return package has been delivered to our return address, we will check if the package meets our return conditions, if it does, a refund will be transferred to the payment method you used for your original order as soon as possible. Please check your payment account, the refunds will be transferred within 7-15 business days.

 

     PLEASE NOTE:

  • The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
  • Swimwear, underwear, and custom items are non-refundable.
  • We do not accept items that are sent back without submitting a return request.
  • The original shipping fee of your order is non-refundable.
  • For the return, please use your own shipping method and at your own cost.

     ORDER CANCELLATION:

  • We offer a full refund if the order is canceled without shipping.
  • You should submit an order cancellation request here or send an order cancellation request to our customer service team via service@mudroads.com. 
  • After receiving your order cancellation request, we will cancel the order and process a refund to your payment method quickly.